FAQ

Yes — we show real photos and videos from our greenhouse. For rare plants, we often show the exact plant you're buying. No stock images, no guesswork — what you see is what you get!

At Plantlovers LLC, we offer a 100% Free 30-Day Refund Guarantee for your peace of mind. ✅ You are eligible for a full refund within 30 days if the plant you received is not the one you selected or if it is severely damaged upon arrival. Refunds are only accepted if the item is unused and returned in its original packaging.

We ship within 1 business day using FedEx 2-Day Express. Most orders arrive within 2–3 business days after shipping. 🚚✨ You'll also receive tracking info via email. Free heat pack included!

We offer Free Shipping within the USA & Canada. No extra fees — the price you see is the price you pay. Express shipping is included at no additional cost. 🚚💨

We pack plants with moist soil or moss around the roots, secure padding to prevent damage, and winter heat packs if needed. We use FedEx 2-Day shipping to minimize stress. Your plant's safety is our priority!

All plants are grown with care in our U.S.-based greenhouses in Florida & California. We specialize in rare, healthy, fully rooted plants — never tissue culture, never imported.

No — we only grow and ship naturally propagated plants. Air-layered, division, or cutting-grown — never mass lab tissue culture.